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This policy explains how we collect, use, and protect the personal data you share when you access your ratitogel account — including login activity, wallet transactions via OVO and ShopeePay, and device preferences. Everything here applies to your use of our platform where local law and eligible regions permit access.
When you open an account with us, we collect the information you provide — your name, contact details, and payment identifiers such as your OVO or ShopeePay number — along with technical data generated by your device and browser session. We use this data to authenticate your login, process wallet activity, deliver account support, and keep your session secure across devices. We do not sell your personal data to third parties. Data shared with payment processors — including those handling OVO and ShopeePay transactions — is limited strictly to what is required to complete those operations. We retain account records for as long as your account remains active and for a period afterward as required by applicable regulations. Cookies and similar technologies are used to maintain your session state, remember your device, and understand how pages are accessed. You can adjust cookie preferences through your browser settings, though some account functions depend on session cookies to operate correctly. This policy applies to all personal data processed in connection with your ratitogel account. Availability of our platform depends on local law and is accessible only in eligible regions. If you have questions about how your data is handled, our support team is reachable through the contact path shown in your account dashboard.
When you top up or withdraw using OVO, we share only the minimum data required to complete that transaction. Your OVO identifier is used solely for payment processing and is not used for any other purpose or shared beyond the payment partner.
ShopeePay top-up and withdrawal activity is processed through our payment partner. We record transaction reference numbers and timestamps in your account history so you can verify each movement from your wallet page after login.
Your device type, browser session identifiers, and login timestamps are recorded to maintain account security and support cross-device continuity. This data is not shared with advertisers and is only reviewed internally if a security query is raised.
We keep your account data for as long as your account is open. After closure, a minimum retention period applies under applicable regulations. You can request a summary of what we hold by contacting our support team directly through your account.
This policy covers the data we process directly through your ratitogel account — from initial registration through to wallet activity and support interactions. Not every interaction on or around our platform falls within the same boundary, so the breakdown below clarifies what this policy governs and where third-party terms apply instead.
Login sessions, device recognition, password resets, and two-factor verification flows are all covered by this policy. Data generated when you access your account on any device falls under our data handling practices described here.
Deposits and withdrawals processed through OVO and ShopeePay are covered in the context of what we record on our side. The payment provider's own privacy terms govern how they handle data on their infrastructure — those terms are separate from this policy.
Your browsing activity within the platform — pages visited, game lobby navigation, and session duration — is captured in aggregate form and under this policy. We use it to maintain service quality, not to build individual behavioural profiles for third-party use.
Links, embedded tools, or services operated by parties other than ratitogel fall outside this policy's scope. When you follow a link to an external service, that service's own privacy terms apply. We do not control or take responsibility for their data practices.
You have concrete options when it comes to your personal data. If you want to review what we hold about your account, log in and open the account details section — your profile information, linked payment identifiers, and transaction history are all visible there. If any detail is incorrect, you can update it directly in account settings or submit a correction request through our support channel. If you want to raise a question about how your data is used, our support team handles these requests and will respond through the same channel you used to contact us. For a formal data request — such as asking us to export or delete records associated with your account — please use the contact path listed in the support section of this page. We process these requests in accordance with applicable local regulations, and availability depends on your region and local law. You are not required to take any action; these rights exist for your use if and when you need them.
Log in and visit account settings to see the personal details, linked payment methods, and session history we hold for your account. Transaction records are available in the wallet history tab and can be filtered by date.
Name, contact details, and payment identifiers can be updated directly in your account profile. If a field is locked or you encounter an error during the update, contact our support team and we will process the correction for you.
Any question about how we use, store, or share your data can be sent to our support team through the contact path in your account. We do not require a formal template — a plain description of your question is sufficient for us to respond.
To request an export of your data or ask us to delete your account records, contact support directly. We will confirm receipt and process the request in line with applicable regulations and the retention requirements that apply to your region.
If anything in this policy raises a question or you need to take action on your data, these are the paths to reach us. All privacy-related queries are handled through the same support channels as account help — there is no separate form required.
Open your account dashboard and use the live chat option to reach our support team directly. Privacy and data questions are handled through the same channel as account and wallet support.
Send your data request or policy question to our support email, accessible from the contact page within your account settings. Include your registered contact detail so we can locate your account quickly.
The help section inside your account covers common data and privacy questions with step-by-step guidance. Check there first for answers about transaction records, account corrections, and cookie settings.
We apply consistent data handling practices across all account activity — from the moment you log in to the way we store your wallet history. Security measures are applied at the account level to reduce the risk of unauthorised access, and we review these practices regularly rather than treating them as a one-time setup.
We use session cookies to keep you logged in across a browsing session and preference cookies to remember your device. You can clear or restrict cookies through your browser settings. Disabling session cookies will affect your ability to stay logged in between pages.
Your account is protected by password authentication and, where enabled, an additional verification step at login. We log access attempts and flag unusual session behaviour. If you notice any account activity you do not recognise, contact support immediately through your dashboard.
We keep your personal data for as long as your account is active. After account closure, we retain a minimum record set for the period required by applicable regulations in your region. You can request details about what we retain by contacting our support team directly.
For any question about how your data is processed, stored, or deleted, reach out to our support team through the contact paths shown in your account. We do not require legal language — a clear description of your question is all that is needed to start the process.
These cover the questions we hear most often about how ratitogel handles your data. If your question is not here, contact our support team through your account dashboard.
We collect the contact details and identifiers you provide at registration, along with device and session data generated when you log in. Payment identifiers — such as your OVO or ShopeePay number — are recorded when you complete a wallet transaction. We do not collect data beyond what is needed to operate your account.
Your OVO or ShopeePay identifier is used only to process the specific transaction you initiate. We pass the minimum required data to the payment partner for that purpose and do not use your payment identifiers for marketing, profiling, or any purpose outside the transaction itself.
Yes. Log in and open account settings to view your profile details, linked payment methods, and transaction history. If you want a more complete export of your data, contact our support team through your account and we will process the request in line with applicable local regulations.
Most fields — including name and contact details — can be updated directly in your account profile settings. If a field is locked or the update does not save, contact support through the live chat or email path in your account and we will apply the correction manually after verifying your identity.
We do not sell your data. Data is shared with payment processors like OVO and ShopeePay only to complete your transactions, and only the minimum required data is passed. We may also share data where required by applicable law or regulation. No data is shared with advertisers.
After account closure, we retain a minimum record set for the period required by applicable regulations in your region. This covers transaction records and identity verification data. You can contact support to ask specifically what we hold and for how long, based on your account and region.